AI Specialist Customer Service (Microsoft Ecosystem) 15888

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Description

We are looking for an AI specialist with a strong business-oriented mindset to support a customer service organization in adopting and leveraging AI solutions within the Microsoft ecosystem.

What You Will Work On

• Advising customer service teams on how AI can be applied to improve efficiency and service quality
• Bridging business needs with technical AI solutions and architectures
• Supporting the design, development, and rollout of AI use cases within Microsoft platforms
• Ensuring AI solutions comply with GDPR and applicable AI regulatory frameworks
• Supporting requirement gathering, prioritization, and risk assessment
• Contributing to governance, quality assurance, and responsible AI practices
• Educating stakeholders and strengthening organizational AI maturity

What You Bring

• Experience working within the Microsoft ecosystem (M365, Power Platform, Dynamics 365 CE)
• Hands-on experience implementing AI solutions in customer service environments
• Solid understanding of AI-related regulations such as GDPR and relevant AI Act principles
• Strong communication and pedagogical skills, with the ability to explain complex topics to non-technical audiences
• Structured and analytical approach with focus on quality, value creation, and risk management
• Experience from banking or insurance (meriting)
• Experience planning and delivering training or enablement initiatives (meriting)